Free UK and Ireland Delivery when you spend over £50
UK and Ireland - all orders charged at flat rate.
UK and Ireland flat rate £3.99 ( approx €4.50). Free for purchases over £50.00 (approx €64.00)
Europe flat rate £8.00 (approx €10.00).
USA flat rate £8.00 (approx $11.50).
Canada flat rate £8.00 (approx 14.50 CAD)
Australia / New Zealand flat rate £8.00 (approx AusD 15.00 / NZD 17.00)
Rest of World £20.00 (approx US $28.00)
Worldwide delivery of jewellery, Blackthorn Walking Sticks and small pieces of china and crystal are charged at the flat rate.
Worldwide delivery of heavier items of china and crystal are charged by weight and this is calculated in the shopping cart before you enter your address at checkout.
We aim to dispatch goods as soon as possible. As a general guide the time frame for receipt of goods is as follows:
UK and Ireland: 2 – 4 working days
Europe: 5 – 7 working days
Rest of world 10 – 14 working days
*Time frames are not guaranteed and intended as a guide only.
*Irish road signs are made to order so please allow 14 days plus delivery time for this product.
*If an item is temporarily out of stock we will contact you in writing to inform you of the delay and we will dispatch as soon as we receive it.
*All items are subject to availability.
Click and Collect
We offer a free 'Click and Collect' service. Select this option at checkout and we will email you when your items are ready to pick up at our shop in Belleek.
We offer the same high level of customer service to our online customers as if you are shopping in person at our store in Belleek.
If you change your mind we have a full money back guarantee on all our products within 14 days of receipt.Returned goods must be in original packaging, undamaged and in a saleable condition.
*For hygiene reasons we are unable to accept returns of earrings.
Damaged or faulty goods
We take all reasonable care in packaging any fragile or breakable items. In the unlikely event that any such items are damaged in transit we will offer a refund or exchange. Please contact us by telephone or mail within 2 days so we can make arrangements for return or refund. If we require you to return the goods because of a fault or damage, we will refund postage costs.
Cancellation of Purchase
We appreciate that sometimes people make purchases in error. In the event that you wish to cancel your order and receive a full refund, please email us at firstname.lastname@example.org. However, once goods have been dispatched we are unable to cancel an order until the goods are returned to our premises.